|
Share
The communications service provider «Telfin» has announced the launch of a joint solution for automating client communications based on the «Telfin.Office» PBX and the «AI MOP» software complex. This integration forms a unified ecosystem aimed at optimizing sales and customer support. Representatives of «Telfin» shared this information with CNews.
The «AI MOP» solution is designed to digitalize communication processes with partners, handle incoming and outgoing calls, as well as text messages using artificial intelligence technology, speech synthesis, and recognition. The service automates the handling of inquiries across all channels, processes leads, and takes on tasks related to the first line of customer interaction.
Through the integration of the «Telfin.Office» PBX and the «AI MOP» platform, companies can handle 100% of phone inquiries, minimizing the impact of human factors and reducing the cost of each request. The system allows for automated calling of clients, executing tasks related to database reactivation, informing, and HR recruiting. The service operates 24/7 without the need to scale the workforce.
Who and where produces telecom equipment in Russia. Infographic CNews
“When selecting telephony to integrate with the ‘AI MOP’ infrastructure, the integration team immediately established two strict criteria: high call quality and seamless service operation, as any malfunction renders the AI agent useless. The ‘Telfin.Office’ PBX fully complies with these requirements, providing high clarity of communication without delays and simple technical integration,” said Ivan Fedyunin, the founder of the «AI MOP» project.
“For companies, this synergy is not an experiment, but a ready tool for automating routine processes, enabling businesses to become predictable and scalable. Telfin and the development team of ‘AI MOP’ plan to launch another joint module that will expand the capabilities of AI agents for processing and analyzing text communications in messengers, while fully preserving the context of communication,” stated Ivan Pavlov, head of the key clients department at Telfin.